
Ameri is just not a "warm fuzzy" in her dominant disposition. One could doubt her customer service skills but then one could be mistaken. She seems to have grasped all the nuts and bolts of the cash register and the seemingly complex choices of the "coffee/donut industry" and she has an elevated sense of business security and facility safety for both customers and staff. When she is the shift lead she has access to the store manager by phone and she does not second guess the seriousness of threats or compromise. She is doggedly vigilant against counterfeit bills that are more of an everyday problem than popularly reported.
All this is an amazing transformation on the one hand, yet there is the same baseline "thorny" Ameri who is difficult to navigate as an engaging type. She is complex.